Oakland Office: 510-893-4318Lafayette Office: 925-283-8400

Office Policies & Mission

Our Mission

Staff-member-blue-scrubsWe realize that every patient who comes to our office is entrusting us with one of the most precious things in their life: their sight. We never take this trust for granted, and we treat each patient as we would want any member of our own families treated.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Oakland Office

Monday – Friday: 8 a.m. – 5 p.m.

Lafayette Office

Monday – Wednesday: 1 p.m. – 5 p.m.
Thursday & Friday: closed

Appointments

Appointments are an important part of your treatment, as time has been reserved specifically for you to speak with the doctor and receive treatment. Please arrive on time for your appointment. If you are more than 15 minutes late, you might be asked to reschedule your appointment.

We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Please inform us of any changes to your insurance coverage.

The only medical groups that we are contracted with are Hills Physicians Medical Group and Affinity. We work with all of the PPO carriers, including Aetna, Anthem, Blue Shield, Blue Cross, Cigna, HealthNet, Humana and United Health Care.

Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If claims are not paid within 60 days, you are responsible for the balance. If you have any questions, our courteous staff is always available to answer them.